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Patient Info

Your Comfort is Our Top Priority
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You can find more information on our FAQ page

First visit

On your first visit to Passion Family Dental North Lakes we will address your immediate concerns without pressure for further treatment. We will focus on the area of concern and discuss options to treat your immediate problem. As part of your initial check-up, we recommend 2 standard x-rays to check in between your teeth.

This allow us to complete a thorough check in between your teeth and under any old fillings or crowns that could possibly have decay underneath them. If any issues are identified, we will explain your condition and advise the best course of treatment. We will also suggest ways you can avoid similar problems in the future. Our team will then personalise a treatment plan that suits your budget and personal dental goals.

Appointment reminders

We will contact you by phone or SMS the business day prior to your appointment. If you receive an SMS reminder, we ask that you respond to the message to secure your appointment time. We understand it is not always possible to keep your agreed appointment time and appreciate as much notice as possible should you need to reschedule. Failure to give 24 hours notice of cancellation may incur a small fee.

Claiming your health fund rebate

Claiming your health fund rebate is fast and efficient with HICAPS automatic claiming. If you have private health insurance with extras cover, we can process your claim after your treatment is provided and you only have to pay the gap. Make sure you bring your health fund card to your appointment as we need it to process your claim.

We accept all health funds!

We are now also the preferred provider for HCF, NIB, Qantas Health Insurance, AAMI Health Insurance, Apia, Suncorp Health Insurance, TAL, and Westfund.

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Standby list

In the event we are unable to accommodate your desired appointment time, our receptionist will offer to add you to our standby list. Our standby list ensures you will be offered your preferred appointment time should it become available. Our receptionist will ask your preferences for day and time and also check how much notice you require. This way we will not bother you unless the appointment is likely to be suitable.

Payment policy

We require payment on the day of treatment. We accept payment by: Cash or Cheque EFTPOS, VISA, MasterCard